Privacy and Security Policy
Last Updated: 02 July 2026
At Muhit's, operated by OHAY LTD, we value the privacy and security of your personal data. This Privacy and Security Policy explains what personal data we collect, how we use it, how we protect it, and what rights you have.
1. Data Controller
OHAY LTD
Unit 501 Leroy House
434-436 Essex Road
London N1 3FY
United Kingdom
Company Number: 16875326
E-mail: [email protected]
Phone: +44 7386 357277
2. Personal Data We Collect
- Full name
- Billing and delivery address
- E-mail address
- Phone number
- Order and purchase history
- Payment-related information
- IP address, browser and device information
- Cookies and similar technologies
- Customer service communications
3. How We Use Your Data
- To process and deliver your orders
- To process payments securely
- To provide customer support
- To manage returns, cancellations and refunds
- To issue invoices and comply with legal obligations
- To prevent fraud, misuse and unauthorised access
- To improve our website, products and services
- To send marketing communications, only where you have given consent
4. Payment Security
Payments are processed through secure and authorised payment service providers. Muhit's does not store full credit or debit card details on its own servers.
Depending on your location and the available payment options, payments may be processed through providers such as Stripe, PayPal, iyzico or other authorised payment providers.
5. Shipping and Delivery Partners
To deliver your order, we may share necessary delivery information with shipping and logistics partners. Only the data required for delivery is shared.
6. Cookies
Our website uses cookies and similar technologies to:
- Operate the shopping cart and checkout process
- Manage user sessions and account access
- Remember language and website preferences
- Analyse website performance
- Improve the shopping experience
- Prevent fraud and misuse
You can manage or disable cookies through your browser settings.
7. Data Security
We use appropriate technical and organisational security measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure.
- SSL/TLS encryption
- Secure payment infrastructure
- Access restrictions
- Regular system updates
- Protection against unauthorised access
Although we take reasonable security measures, no method of internet transmission or electronic storage is completely secure.
8. Sharing of Personal Data
We do not sell or rent your personal data.
Your personal data may be shared only where necessary with:
- Payment service providers
- Shipping and logistics partners
- IT, hosting and infrastructure providers
- Professional advisers, where required
- Public authorities, where legally required
9. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable legal, accounting or reporting obligations. After this period, data is deleted, anonymised or securely archived.
10. Your Rights
Depending on your location and applicable data protection laws, including the UK GDPR and EU GDPR, you may have the following rights:
- Right to access your personal data
- Right to request correction of inaccurate data
- Right to request deletion of your data
- Right to restrict processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise your rights, please contact us at [email protected].
11. International Data Transfers
As Muhit's serves customers internationally, your data may be processed or transferred outside your country of residence. Where required, appropriate safeguards are applied to protect your personal data.
12. Changes to This Policy
Muhit's may update this Privacy and Security Policy from time to time. The most recent version will always be published on this page.
13. Contact
For questions regarding this Privacy and Security Policy or the processing of your personal data, please contact:
OHAY LTD
Unit 501 Leroy House
434-436 Essex Road
London N1 3FY
United Kingdom
E-mail: [email protected]
Phone: +44 7386 357277
Website: www.muhits.com